Refund Policy for Stateloom

Effective Date: 2023.11.19

1. Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund policy to understand your eligibility.

2. Products Eligible for Refund

We offer refunds for the following situations:

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 3 days of receiving the item.

Incorrect Product: If you receive an incorrect product, please notify us within 7 days of receiving the item.

3. Non-Refundable Items

The following items are non-refundable:

Downloadable Products: Due to the nature of digital goods, we cannot offer refunds for downloadable products.

Gift Cards: Gift cards are non-refundable.

4. Refund Process

To initiate a refund, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving the item.

Provide Information: Include your order number, the reason for the refund, and any supporting documentation or images.

Return the Item: If instructed to do so, return the item in its original packaging. Shipping costs for returns may be the responsibility of the customer unless the return is due to a defective or incorrect product.

5. Refund Timeline

Refunds will be processed within 2 business days of receiving the returned item. Please allow additional time for the refund to reflect in your account.

6. Contact Information

If you have any questions or concerns about our refund policy, please contact us at [email protected] .